Love it!!!

Special Update

The bug that I was so frustrated with in the four reviews below has been resolved.

I have changed my rating and the title above to reflect how much I like the app when it is functioning properly.

___________________________________________________________

Review 1

When I first purchased this magazine I loved it. It was a surprise that it wasnt retina optimized though I figured thats only a matter of time. In the last week its been prone to a bunch of error messages and now not of my issues are showing up. No matter how many times I delete / reinstall or troubleshoot in other ways I cant solve this issue. Im waiting to here back from Fortunes Customer Service on their advice. Severely frustrated.

Review 2

It still blows. Im sorry for being so bold but this is getting ridiculous. Fortune Customer Service never returned my email to the address they list in the app for issues and concerns. I called them and they insisted it was an Apple issue. I contacted Apple and they gave me a few options and none worked. Apple stated that to troubleshoot any further I would need to pay $35 to create a ticket which makes no sense because the problem Im having is clearly a bug. After extensive research online theres many people facing this issue with Conde Nast subscriptions with various of their magazines on the iOS Newsstand. Unfortunately, no solutions have been found but theres some users claiming that theyve spent hundreds on magazines and havent had a reliable experience. Extremely angry at the lack of follow through on the part of Conde and Apple.

Review 3

Wrote a scathing email to Apple and have yet to hear back. Theyre usually pretty good at follow up so I anticipate hearing from them at some point. Called Fortunes iPad Customer Service again and they stated again that its an Apple issue and that there was nothing they could do to help those conversations or escalate this in anyway despite the fact that it appears to be a known bug. So whats my options if this never gets resolved? Apple doesnt give refunds easily if ever. So did I pay for a subscription that I will never get to use? Theres got to be something illegal with that being the end result.

Review 4

Yet another email to Fortune. Hopefully this one gets responded to within the 2 business days they promise. Please see the exact email below:

To Whom It May Concern,

I am incredibly frustrated. I have a Fortune Subscription that I paid for, for one year. I have emailed this address before and received no answer. I talked to a Customer Service Rep who clearly could not troubleshoot beyond confirming that I indeed do have an active subscription and could not help me beyond that. I have also complained to Apple and was told a $35 support cost would need to be applied to help beyond what they did over a 2 minute call. I was blown away by this considering the cannot contact server and transaction failed errors Im receiving are clearly a bug on either Fortune or Apples end. With that said, I decided to research online and have found numerous articles expressing that users all over are experiencing this exact problem with a variety of Conde Nast subscriptions. Please help me to somehow reset my account on both Fortune and Apples servers so that my iOS subscription gets recognized.

Frustrated Fortune Reader about FORTUNE Magazine, v6.5